FAQ
Where do you ship from?
We ship our products from trusted international suppliers. Shipping locations vary based on product availability.
How long does shipping take?
The estimated delivery time is 20 business days.
Please note that delivery times may vary due to customs, courier delays, or peak seasons.
Will I receive a tracking number?
Yes. Once your order is shipped, you’ll receive a tracking number by email or SMS.
Do you offer Cash on Delivery (COD)?
[Yes/No]. If available, the option will appear at checkout.
💳 Payments & Pricing
What payment methods do you accept?
We accept secure payments via [Credit/Debit Cards, Shopify Payments, Wallets, Bank Transfer, etc.].
Are there any hidden charges?
No. Product prices are shown clearly.
However, customs duties or import taxes, if applicable, are the customer’s responsibility.
🔁 Returns, Refunds & Cancellations
Can I cancel my order?
Orders can be canceled before shipment only.
Once an order has shipped, it cannot be canceled.
Do you accept returns?
Yes, returns are accepted only if:
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The item is defective
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The item is damaged
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The wrong item was delivered
You must contact us within 3 days of delivery.
When will I receive my refund?
Refunds are processed after inspection and approval from the supplier.
It may take up to 20 business days for the amount to be reflected in your account.
🔧 Product & Warranty
Are your products brand new?
Yes. All items are 100% brand new and unused, unless stated otherwise on the product page.
Do your products come with a warranty?
Some products include a manufacturer’s warranty, if mentioned in the product description. Warranty terms vary by item.
Are electronic devices compatible with my country?
Most devices are compatible worldwide. Please check:
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Voltage requirements
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Plug type
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Network compatibility (for phones or routers)
If unsure, contact us before placing an order.
🚚 Delivery Issues
My tracking shows “delivered” but I haven’t received my package.
Please:
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Check with neighbors or family members
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Contact your local courier
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Reach out to us if the issue persists